We haven’t ranked as high as this in a while, and honestly it came as a surprise. The online casino comprised of top-notch, well organized and well presented games, as well as awesome promotions and bonuses which were properly considered, amazing customer support (tested by us), and exceptional free withdrawals not to be commonly found. The online casino also offers free spins simply for creating a user account, and you can as well try out all of their games even without creating an account. Only an online casino that is certain of their products will offer all of these, and BitStarz certainly fits the bill.
BitStarz had among other things some of the best quality online casino games with the quickest loading graphics we’ve seen so far, as well as many high quality game options and live dealer games to choose from. Online casinos commonly have awesome slot games, but at BitStarz you’ll also find superior casino table games in addition. You just have to check them out. All their games are super high quality with great graphics which gives you an experience which you’ll never forget. However, we feel it would be great if they could include some options for branded games (named after actual movies or television shows).
This section was quite a surprise for us. Given the “Bit” in BitStarz, one would expect an online casino site that deals solely in Bitcoin or at least uses Bitcoin as the primary withdrawal and deposit method in addition to a few other not very attractive options. To our greatest surprise though, BitStarz has so many different withdrawal and depositing options, a lot more than other sites. Oddly, there seemed to be some charges on deposits which is usually the reverse with many other sites. However, these charges were considerably very low and they also could be avoided completely since there are other free options available for your use. In addition, they clearly laid out all information related to withdrawals and deposits, which is something wonderful as trying to withdraw or deposit money to a site can be very annoying for users not knowing the available options at times. This eases the process of trying to deposit or withdraw money from a site, informing the user of all available options. Promotions are also very well laid out with vital details readily obtainable without any need to get in touch with customer support in an effort to clarify on them.
Promotions and Bonuses
The promotions and bonuses section of the site is comprehensive and clear for all to see. The online casino has several deposit bonuses, promotions specific to games as well as those promotions specific to some days, and rake races to exploit. Despite having smaller deposit bonuses than most other online casinos we’ve reveiwed, theirs were more spread out and could be found on nearly all deposits, not only the first.
BitStarz online casino has everything well arranged and easy to locate on its site. There is a search function for the games and they can be sorted in many different ways. Layout and graphics were properly done, and they did a fantastic job of providing users with a generally amazing experience. We strongly advise you visit the site at least once so that you can see exactly what we are referring to here.
We have a bit of a confession to make here. With the incredible game quality and superior graphics, we spent so much time playing their games while reveiwing the slot games. All the games are available for a free trial even without first creating a user account, and the games are of very good quality. And speaking of the graphics, we really haven’t seen anything like it in the past. The only recommendation we came up with for a possible improvement was for them to include some branded games (those named after real movies or TV shows). Even though these aren’t cumpolsory, they appeal a lot to slot fans.
The slots were also very well organized. Games can be searched and sorted alphabetically (from A to Z) or by their provider. It’s more common to find one or two of these searching and sorting options, but having all three options is something that’s hard to find. BitStarz‘ online casino games section was divided into Live Casino (live dealer) and Table Games. The table games section had a pretty good selection of games, although craps seemed to be absent from the list. For once, the games didn’t look like something from the 90’s and seemed to be updated with recent technologies. Most popular online casino sites surprisingly ignore this area. BitStarz online casino gaming live dealer section offered six different high quality options for Live Casino. These games require users to be logged in, so you’ll have to sign up in order to test these out for yourself. The game selection comprised of nearly all Baccarat, and all listed dealer photos were mainly Asian dealers. We’re of the opinion that this section may be prioritized for a particular clientele.
BitStarz offered excellent options for customer service, including live chat (essential to online gaming today), and phone email and social media (Facebook and Twitter) support – not seen very often on sites. We also particularly loved their added feature of requesting a call right from the site. This means no call charges and no long wait at periods when they have unusually high call volumes. This extremely cool feature is very rare and professional and we absolutely love it. We have to say that BitStarz customer support is truly amazing, as it’s something that’s rarely seen and we’re really big fans of.
As a requirement for hiring, BitStarz expects every one of their customer agents to have experience in customer support of 3 years at least. They also claim their agents are very well acquainted with all facets of the company. With this, they’ve raised the bar for customer service in the online gaming industry.